Due to COVID-19, the shipping time will be longer than usual. Thanks for your understanding and waiting!
We are open 24/7 as usual. And We are working hard to guarantee safety delivery on time!
But due to social distancing and keep our colleague safe the handling time will add 3 - 5 days.
ABOUT SHIPPING TIMES:
Delivery services limited by government restrictions and the cancellation of the flight. That means the expected time receiving your package should be 10-20 business days on average. Hope you can unerstand.
Receiving time = Processing time + Shipping time
Processing time: If you place your order now, it will be shipped within 5 days.
Shipping Time: Below are estimates for how long it will take your orders to arrive.
| Location |
Standard Shipping
|
| US |
10-20 days
|
| Australia |
10-20 days
|
| Canada |
10-20 days |
| Europe/UK |
10-20 days |
| Japan |
10-20 days |
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Return Process
1. EMAIL US
- Contact Us(Email: service@mardenshop.com) and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with the detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through local post office.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
