Return and Refund Policy

Cancellation

We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for a return within 30 days after the receipt.

Goods that cannot be returned for exchange.
1. Clearance sale goods.
2. Lingerie, underwear, pajamas, swimwear, tights, beads jewelry, and accessories.

Requirements for returned goods:
1. Items must be unused, undamaged, and returned in their original packaging.
2. The return address is the address given in the customer service email: service@mardenshop.com.
3. Please include your name, telephone number, address, and a copy of the invoice/receipt. Please do not send your purchase back to the manufacturer.

The customer needs to pay the freight, you can click shipping info to learn more, in addition to the quality of the goods damaged, any return freight will be borne by the customer

Refunds (if applicable)

We will do a refund once we've received the item you've returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit of delay for your fund return request due to that we usually handle it twice a week. Any questions please contact us at service@mardenshop.com, we will reply to you as soon as possible.

Refund form:
1. original shipping and insurance charges are not refundable.
2. Returned by the original route. The time taken to receive a refund depends on your payment method. Usually, it takes 24 hours for Paypal

About Delivery Guarantees

We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).

If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

The shipping method selected is the shipping option advertised on a product detail page.
Order is shipping to an eligible address.
Order is placed before the "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.
If your order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
For any further questions, please email us: service@mardenshop.com

OUR FEES FOR RETURN OR REFUND 

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00 

For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is Actual cost of return shipping and the Re-stocking fee is $0.00.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mardenshop Info.

Brand: Mardenshop

Address: Room 1105, Fangyuan E Times, No. 12-1, Jianzhong Road, Tianhe District, Guangzhou City, Guangdong Province, China
(The above address is not the return address, if you want to return, please contact our customer service by email)

E-mail: service@mardenshop.com
Phone number: +86 13827887691
Customer Support: Monday-Friday from 9 am - 5 pm(CST).
    Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
    January,February,March,April,May,June,July,August,September,October,November,December
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